Broadcasts
Broadcasts let you send a single message to thousands of contacts at once — using WhatsApp templates.
Navigate to Broadcasts
Click Broadcasts in the left sidebar, or go to:
https://app.msgai.in/broadcastsBroadcast Types
| Type | Channel | Best For |
|---|---|---|
| WhatsApp Broadcast | WhatsApp Business API | Transactional alerts, promotions, updates |
Broadcast Statuses
| Status | Meaning |
|---|---|
| Draft | Created but not yet sent |
| Scheduled | Set to send at a future time |
| Processing | Currently being sent |
| Completed | All messages dispatched |
| Failed | Sending encountered errors |
| Cancelled | Manually stopped before completion |
Broadcasts List
The Broadcasts page shows all your campaigns with:
- Campaign name and channel
- Status badge
- Recipient count
- Sent / Failed / Pending counts
- Created date
- Actions: View Report, Cancel (if in progress)
Before You Broadcast
Make sure you have:
- ✅ An approved message template (for WhatsApp)
- ✅ Sufficient wallet balance
- ✅ A segment or contact list to target